Spider Marine
Privacy Statement / Return Policy

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

Data Collection

Spider Marine Electric Supply, Inc. collects limited non-personally identifying information your browser makes available whenever you visit a web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your download and in some cases, one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.

Some of our services require you to register. Spider Marine asks you for some personal information in order to create an account (typically your name, email address, physical address, and phone number) and we will use that information to provide the service. For certain services, such as our OnLine Shop, we may request credit card or other payment information which we do keep securely stored on our servers.

When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.

Cookies

To enhance your experience with our site, some of our web pages use "cookies." Cookies are small text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, by registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.

Information Sharing

We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:

  • We have your consent.
  • We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
  • We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Spider Marine, its users or the public.

In the event of a transfer of ownership of SMES, Inc. (including any publications), such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.

We may share aggregated information with others. Examples of this include the number of users who downloaded a specific product or how many users clicked on a particular advertisement.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We provide mechanisms for updating and correcting your personally identifying information for many of our services. You may send an e-mail or letter to the following e-mail or street address requesting access to or correction of your personally identifiable information:

Privacy Manager

Spider Marine Electric Supply, Inc. 602 Stirling Rd
Dania Beach, FL 33004

Secure Shopping & Registration Guarantee

The purchase and registration areas of our site (OnLine Shop) are secure. This means that any information you send us is protected by encryption to prevent unauthorized access to your information. The secure site is indicated in the URL with the use of "https://", and often reflected at the bottom of your browser with a lock or key graphic..

Links

Any links to external web sites may be developed by people over whom Spider Marine Electric Supply, Inc. exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information.

Spider Marine Electric Supply, Inc. may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of our products and web site. For instance, this data helps us determine how popular a product is and if there is anything we can do to improve on it.

Shipping Policy

Most Products will ship from Spider Marine within 12-48 business hours after receipt of order ( Mon-Fri 8.00-5.00pm EST are business hours) Shipment tracking numbers can be provided at customer request. Most products are shipped by Ground service as default.

The ground shipping charges are applicable to most products in the shop for the 48 contiguous states but will be higher for Hawaii & Alaska. You will receive an email or phone call to advise you of the cost change if an additional charge is necessary.

Returns

We will gladly accept returns on products you have ordered incorrectly, as long as we are notified within 7 days from the date of sale. Spider Marine backs all products sold with a 100% money back guarantee, so you can feel confident and safe with your purchasing decision. All exchanges/returns must receive an RMA number from Spider Marine before they are shipped to us. RMA numbers are valid for a 30 period once they are issued. Any item returned after 30 days from the date of issuance of an RMA number will be discarded. Your replacement product cannot be shipped out until we receive & inspect the product originally shipped at our warehouse. All exchanges/returns must be unopened, unused and in original manufacturers packing in a condition which will allow us to resell the product or return it to the manufacturer. Spider Marine does not accept returned materials which have been installed, used, or altered in any way (Please note that Spider Marine products cannot be used as "Test Equipment". Once an item has been installed, used, or altered it is not eligible for return, and is only supported by exchange/replacement as per our warranty policy). Items returned outside the above condition may be returned to customer, at the customer's expense. If customer fails to respond, the item will be discarded by Spider Marine after a period of 7 days from date of acceptance. No returns will be accepted for aftermarket products mistaken to be manufactured by OE manufacturer. Any inquiries regarding warranties and returns must be sumbitted in writing via email. Phone messages regarding warranties will be discarded.

If you have any questions, contact us here.

Warranty Information

All units are warrantied for one (1) year from date of purchase. Warranty covers manufacturer defects and does not cover any other type of damage, including, but not limited to all water damage, weathering, or mechanic error. Warranty is void if internal parts are removed. All warranty claims must first receive an RMA number before they can be shipped back. RMA numbers are valid for a 30 period once they are issued. Any item returned after 30 days from the date of issuance of an RMA number will be discarded. All warranty claims are supported by an exchange of defective unit for functional unit only. Spider Marine's liability is limited to the value of goods sold. We are not responsible for any damage or expense occasioned by the defective goods. Any inquiries regarding warranties and returns must be sumbitted in writing via email. Phone messages regarding warranties will be discarded.

If you have any questions, contact us here.